We want you and your pet to be happy with your order. If something is not right, here is how we can help.
Change of mind
- You can return unused items in their original packaging within 30 days of delivery.
- For hygiene reasons, some items cannot be returned for change of mind once opened or used, including treats, food and grooming products.
- Return shipping for change-of-mind returns is at your cost unless we agree otherwise.
Faulty, damaged or incorrect items
If your item is faulty, damaged in transit or not what you ordered, contact us with your order number and a photo. We will arrange a replacement or refund and cover the return shipping cost.
How to start a return
- Contact us with your order number and the reason for the return.
- We will reply with return instructions.
- Once we receive and check the item, we will process your refund or replacement.
Refunds
Approved refunds are made to your original payment method. Your bank may take several business days to show the refund.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.