Demonstration policy. Last updated: October 2026.
Wagz Pet Supplies (“Wagz”, “we”, “us”) operates wagz.com.au. This policy explains how we collect, use, store and disclose personal information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information we collect
- Order and account details: name, email address, phone number, billing and delivery addresses and order history.
- Payment information: payments are processed by our payment provider. We do not store full card numbers on our website.
- Communications: messages you send us through our contact form or by email, and product reviews you submit.
- Marketing preferences: your email address if you subscribe to our newsletter.
- Technical information: cookies and similar data needed to run your cart and checkout and to understand how the site is used.
How we use your information
- To process, deliver and support your orders.
- To manage your account and respond to enquiries.
- To send marketing emails if you have subscribed. You can unsubscribe at any time.
- To improve our website, range and service, and to detect and prevent fraud.
- To meet our legal and tax obligations.
Who we share it with
We share personal information only with service providers who help us run the store, such as payment processors, delivery carriers, email and website hosting providers, and where required by law. Some providers may store data outside Australia.
Cookies
Our website uses cookies that are necessary for the cart, checkout and account features to work. We do not currently use advertising or third-party analytics cookies.
Storage and security
We take reasonable steps to protect personal information from misuse, loss and unauthorised access, and we keep it only for as long as needed for the purposes above or as required by law.
Access, correction and complaints
You can ask to access or correct the personal information we hold about you, or make a privacy complaint, by contacting us at [email protected]. If you are not satisfied with our response you can contact the Office of the Australian Information Commissioner at oaic.gov.au.