Orders
Do I need an account to order?
No. You can check out as a guest. Creating an account lets you view your order history and check out faster next time.
Which payment methods do you accept?
Available payment methods are shown at checkout. This demonstration store uses a sandbox payment method, so no money is taken.
Can I change or cancel my order?
Contact us as soon as possible with your order number. If your order has not been packed we will do our best to help.
How do I use a discount code?
Enter your code in the coupon field in the cart or at checkout and the discount will be applied to eligible items.
Shipping
Where do you deliver?
We deliver Australia wide. We do not currently ship internationally.
How much is shipping?
Standard delivery is a flat $9.95 per order, and free on orders of $99 or more. The exact cost is shown in your cart before you pay. See Shipping & Delivery.
How do I track my order?
We email tracking details when your order is dispatched. If you have an account you can also see order status under My Account.
Returns
Can I return an item?
Yes. See our Returns & Refunds policy for how change-of-mind and faulty-item returns work.
My item arrived damaged or faulty. What should I do?
We’re sorry about that. Contact us with your order number and a photo and we will put it right.
Products
How do I choose the right size?
Size guidance is included on each product page. If you are between sizes or unsure, contact us and we will help you choose.
Are your products suitable for puppies?
Products suited to puppies are grouped under Puppy Essentials. Always supervise your pet with new toys and choose products appropriate to their size and age.